What we do

Communication is essential in today’s globalised world – and communication is not just about language. Everyone, native English speakers and non-native speakers alike, has to learn how to communicate in an international context. This involves flexibility, awareness and a range of skills and techniques. Our training courses aim to develop these.

The Benefits
Our training helps people develop themselves We don’t just give off-the-shelf courses. Our training courses are adapted to suit your needs. Our training doesn’t finish when the course ends. We offer each participant an individual action plan, and the option of on-going consultancy. We operate via email and the internet which keeps costs down. We can pass these savings on to you, the customer. Our courses are dynamic and interactive and employ a variety of up-to-date techniques to make learning both productive and stimulating. If you would like to make a provisional booking for a course or simply have any questions about training, please write to us and one of us will get back to you.

The use of mobile phones, computers, video conferencing and other internet-connected gadgets has made massive inroads into our working lives. We’ve found that participants relying totally on e-learning tend to feel less motivation, less sense of belonging and less commitment to courses. We therefore promote blended learning which helps learners get the most out of their learning. You get to know each other face-to-face, then build on preliminary activities using online learning tools.

Some of the tools we use
Strength Development Inventory: this is an excellent tool for identifying your relating skills and typical conflict sequences. Knowing about your personal relating style can help improve communication, spot strengths and weaknesses, and provide a framework for understanding and resolving conflict.

Kilman Conflict mode inventory: This identifies five different styles of conflict: Competing (assertive, uncooperative) Avoiding (unassertive, uncooperative), Accommodating (unassertive, cooperative), Collaborating (assertive, cooperative), and Compromising (intermediate assertiveness and cooperativeness). Increasing your awareness of your spontaneous reactions to conflct can help you to make better decisions when you’re involved in conflict.

SCARF: The SCARF model involves five domains of human social experience: Status, Certainty, Autonomy, Relatedness and Fairness. Status is about relative importance to others. Certainty concerns being able to predict the future. Autonomy provides a sense of control over events. Relatedness is a sense of safety with others, of friend rather than foe. And fairness is a perception of fair exchanges between people. Each of these domains activates feelings of either threat or reward in the brain. Modifying the way we relate to the domains in other people can influence our relationships with them in very positive ways.